A closer look at what happens between the moment you send us a file and the moment your driver passes the border with a valid TAD.
Email customs@pcsl.uk.com with your commercial invoice, packing list, transport document, GB EORI for consignor and consignee, HS codes, route (office of departure → office of destination) and expected start time. If you're a returning customer we already have your EORI and standard route on file, so a quick reference is enough.
Tip: Time-saving tip: send the file at least 2 hours before your sailing so we can absorb any NCTS query without risking your slot.
Our customs operator checks commodity codes, weights, parties, route and seal numbers. Anything missing — an EORI that doesn't exist, a weight that looks wrong, a description too vague for classification — is flagged back to you in writing so there's a clear audit trail. We then allocate guarantee cover and prepare the declaration for NCTS.
Tip: We'll never silently proceed with a declaration that looks risky. You get a question first, a correction second, a lodged T1 third.
Once the declaration is built we lodge it on the UK New Computerised Transit System under our registered NCTS user. The system returns an 18-character MRN and the Transit Accompanying Document (TAD) — both are sent back to you, usually inside 30–60 minutes from the point where the file is clean.
Tip: The TAD is returned as a print-ready PDF with the MRN as a barcode so your driver can present it at every customs office along the route.
Our operator monitors the MRN as it moves: arrival at the office of transit, arrival at the office of destination, and the discharge message back from destination. If a status update is missing or the destination office is slow, we chase it before the deadline rather than after, so your guarantee position stays clean.
Tip: On our 24/7 transit retainer, any movement that has not discharged within the expected window automatically lands on a duty operator before the system flags it.
You don't need an account, contract or portal. Email us your load details and we'll take it from there.
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